Terms and Conditions
The following Terms and Conditions apply to all services of the Adriatic4you Travel agency, ID code: HR-AB-21-060250285. By booking trip, transfer, accommodation or some other service, you confirm understanding and agreement with this Terms and Conditions.
Booking
Our one day trips, transfers or rental services can be booked in the agency, online (www.graylinecroatia.com) or by e-mail ([email protected] ). After submitting your request, the Agency is obligated to answer on your request with information about the availability and other details of requested service.
When you confirm chosen service, the Agency will send you reservation with departure time and the contact number. One day before the tour you need to come to our Agency to convert your reservation to the ticket and to pay for the trip. Larger groups (10 people and more) need to pay 30 % prepayment for confirming reservation.
Items included in the price are only those specified in the itinerary. Tours that have included guide in the price are arranged in English. All prices in catalogues and leaflets are per person and shown in Croatian currency and in Euro.
Change of reservation
Reservation changing must be made via e-mail ([email protected] ) or phone at +385 91 140 0800, 24 hours before the departures.
Cancellations
If you want to cancel the tour, you should send us your cancellation via e-mail or come to our Agency.
When you cancel within 24 hours of the tour departure, no refund will be given.
For tours we need to reach the minimum number of 6 passengers. If that number is not reached, the Agency has right to cancel the tour. Agency has also right to cancel the tour due to terrible weather conditions, but passengers will be informed in an appropriate time and money will be refunded or the trip will be rescheduled.
Tour departures/returns
One day tours start from Split (Gray Line office), Trogir (Gray Line office) and Zagreb (Gray Line office). We kindly request our passengers to come 15 minutes before the departure time on the meeting point. Passengers are responsible for their pick up and must be on time on the visible pre agreed pick up place. If passengers don’t show up on the meeting point, without reasonable and proved reason, the money will not be refunded.
Please note that the return times are variable, everything depends on the traffic, weather conditions and the unpredictable situations.
Liability
Adriatic4you – Gray line Croatia reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for expenses due to damages, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Adriatic4you – Gray Line Croatia operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect. We reserve the right to alter or change the itinerary according to weather and road conditions.
Customer conduct
Agency is not responsible for lost, stolen or damaged personal things or luggage during the tours. Smoking or alcohol consumption is not permitted on any vehicle.
Comments or complaints
If you want to comment our tours or services or give as an advice, you can leave your comment on our web page or on Tripadvisor. You can also send us an e-mail to [email protected] with your opinion.