Our FAQ — Frequently Asked Questions About Gray Line Croatia
Why should I choose Gray Line Croatia?
Our highly professional and experienced team works very hard to meet the needs and desires of all our clients. We are proud to carry Gray Line’s widely known “Blue Diamond” logo; Gray Line’s brand has a great reputation and we’re glad to represent Gray Line in Croatia. We are dedicated to offering high-quality Croatia tours and guaranteeing this quality across all of our products. You should choose Gray Line Croatia because we are dedicated to offering the best possible service and to showing off the best sights and attractions in our beautiful country.
Why should I pre-purchase my Gray Line Croatia tickets?
We recommend purchasing tickets for our tours in advance to ensure the availability and the best rate for your trip. We are aware that you, as a traveller, already probably have a lot on your mind, so why don’t you just go ahead and plan a couple of activities ahead to make your vacation in Croatia more comfortable and carefree?
How will I receive my tickets?
Once you’ve completed the booking process, you will receive a booking confirmation by e-mail with a link to download your voucher. You will need to print this voucher to redeem it for your tickets at your destination.
Do I have to present a printed copy of my voucher or can I just show it from my smart phone?
We prefer to receive a printed voucher. However, if you find yourself in a situation in which you have absolutely no way of printing the voucher, you can show us your e-ticket.
Can I make changes to my booking?
Of course you can! Here at Gray Line Croatia, we are more than happy to accommodate any changes you need to make. Perhaps you need to change the date or just change the time of day in which your tour starts. As long as we have the availability, we will always accommodate you. To make a change, please contact us via email [email protected] or call us on +385 91 410 8514.
How does the Pick-Up service work?
Most of our tours have a complimentary pickup and drop off service. Choose if you want a pick-up in the hotels listed here or contact us after booking to arrange a pickup and receive the pickup time. Here is a list of places where pickup is possible: Atrium Hotel in Spit, Hotel Park in Split, Radisson Blu Resort in Split, San Antonio hotel in Split, Hotel Split in Podstrana, Le Meridien Lav in Split, Jadran Hotel in Trogir, Medena Hotel in Trogir, Bellevue Hotel in Trogir, Sv.Kriz Hotel in Trogir, Villa Tina in Trogir and Villa Malo More in Trogir. Please be ready in the hotel lobby 10 minutes prior to the pick-up time provided and keep in mind that hotel pickup time often depends on the traffic, so we kindly ask you to wait patiently for the driver.
What are your hotel pick-up locations?
Here is a list of places where pickup is possible: Atrium Hotel in Spit, Hotel Park in Split, Radisson Blu Resort in Split, San Antonio hotel in Split, Hotel Split in Podstrana, Le Meridien Lav in Split, Jadran Hotel in Trogir, Medena Hotel in Trogir, Bellevue Hotel in Trogir, Sv.Kriz Hotel in Trogir, Villa Tina in Trogir and Villa Malo More in Trogir. Please be ready in the hotel lobby 10 minutes prior to the pick-up time provided and keep in mind that hotel pickup time often depends on the traffic, so we kindly ask you to wait patiently for the driver to come and pick you up.
What if I don’t want to use the pick-up and drop-off services?
In this case, you will have to reach the meeting point indicated for the tour on your own. This will probably save you some time — especially for the tours that start early in the morning.
What is included in your tours?
All our tours include transportation, local guides or professional assistance, equipment when needed, insurance, and VAT. Please check the list of inclusions and exclusion for the tour you’re interested in before booking.
Do I have to use passports on your tours?
You need to have your valid passport/visa with you on our Međugorje & Mostar Tour and our Dubrovnik Tour. The rest of the tours don’t require passports/visas.
Are there any restrictions on clothing during the tour?
There are no restriction on clothing on our tours, except on the tour that includes an entrance to places of worship where low-cut clothing is forbidden and shoulders should be covered as well. However, we do recommend our clients to wear comfortable walking shoes on our tours and to always check the weather forecast to be able to dress accordingly.
Are meals included in your tours?
Meals are not included in tours unless specifically stated in the tour description, but stops are frequent where passengers can buy light meals and refreshments. Consumption of food or beverages on board our coaches is prohibited.